In-Store Pickup FAQ

Where is In-Store Pickup offered?

In-Store Pickup is available at our Citrus Heights location.


What days do you offer In-Store Pickup?

In-Store Pickup is available every day except on New Year’s Day, Easter, Independence Day, Thanksgiving and Christmas.


What is the cutoff time for In-Store Pickup?

All orders received at least two hours before closing are eligible for same day In-Store Pickup.


What if I place my order after the cutoff time?

All In-Store Pickup orders placed during our final two hours of business will be available when we open the following morning. In-Store Pickup orders placed outside of our normal business hours will be available two hours after we open the following business day.


How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time before our stores close for the day. Our stores close at 7 PM.


How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items in advance, with no additional fees applied.


Is there a minimum purchase requirement?



How do I order?

All orders must be placed on our website,  Select your closest location.  Please select Home Delivery during checkout.


Do my online orders qualify for your Frequent Buyer programs?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits.


Who do I contact with questions about my order?

Please call us:

Roseville Store: (916) 797-3647

Lincoln Store: (916) 844-0011


How do I return something purchased online?

All returns must be processed in person through at our Citrus Heights store. Please review our full policy here.